Privacy Policy

This Privacy Policy was last updated on May 31, 2020. This Privacy Policy is effective May 31, 2020 for all users. We may change this Privacy Policy from time to time so please check back regularly to keep informed of any updates.

By accessing our Websites and utilising our services, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

Overview

This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of your personal data.

We understand that providing information online involves a great amount of trust on your part. We take this trust very seriously and make it a high priority to ensure the security and confidentiality of the personal data you provide us when you visit our Website or use our services.

• Collection of your personal data and How we use It.
• Cookies and other web technologies.
• With whom we share your personal data
• Closing Account and Data Retention
• Your rights
• How we protect your personal data
• Information concerning Children
• Security
• Changes to this Privacy Policy
• How you can contact us

1. Collection of your personal data and How we use It

We may collect and store information about you in connection with your use of the Service, including any information you transmit to or through the Service. We use that information to provide the Service’s functionality, fulfil your requests, improve the Service’s quality, engage in research and analysis relating to the Service, personalize your experience, track usage of the Service, provide feedback to third party businesses that are listed on the Service, display relevant advertising, market the Service, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Service, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.

Account Information:

If you create a 304Game account, we may store and use the information you provide during that process, such as your full name, email address, Post code, physical address, and other information you may provide with your account. We may publicly display your first name and last initial, as well as any photo or other content you submit through the registration process, as part of your account profile. You can modify some of the information associated with your account through your My Profile. If you believe that someone has created an unauthorized account depicting you or your likeness, you can request its removal by flagging it.

Public Content:

Your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, and edits to business listing information. Your account profile (e.g., first name, last initial, city and profile photos) is also intended for public consumption. You can limit the public nature of some of these activities through your Account Setting.

Public Content:

When you sign up for an account or use certain features, you are opting to receive messages from businesses, and 304Game. You can manage some of your messaging preferences through your account setting but note that you cannot opt out of receiving certain administrative, transactional, or legal messages from 304Game. For example, if you make a appointment, reservation, or request a quote from a business through the Service, we may send you messages about your transaction using the contact information you provide, including through automated SMS text messages to your phone number. We may also track your actions in response to the messages you receive from us or through the Service, such as whether you deleted, opened, or forwarded such messages. If you exchange messages with others through the Service, we may store them in order to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to use of the Service, as well as our efforts to improve the Service. We may not deliver messages that we believe are objectionable, such as spam messages, fraudulent solicitations, or requests to exchange reviews for compensation. If you send or receive messages through the Service via SMS text message, we may log phone numbers, phone carriers, and the date and time that the messages were processed. Carriers may charge recipients for texts that they receive. We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person. If you are a representative of a business listed on 304Game, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business. Our calls with you may be monitored and recorded for quality purposes.

Activity:

We may store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visit, businesses you call using our mobile applications, and reservations and purchases you make through the Service. We also may store information that your computer or mobile device may provide to us in connection with your use of the Service, such as your browser type, type of computer or mobile device, browser language, IP address, WiFi information such as SSID, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs. We may also receive and store your location whenever our mobile applications are running, including when running in the background, if you enable our mobile apps to access such information in the course of using the Service. You may be able to limit or disallow our use of certain location data through your device or browser settings, for example by adjusting the “Location Services” settings for our applications in iOS privacy settings.

Different Devices:

You may access the Service through different devices (e.g., your mobile phone or desktop computer) and different platforms (e.g., the 304Game website or 304Game mobile app). The information that we collect and store through those different uses may be cross-referenced and combined, and your contributions through one 304Game platform will typically be similarly visible and accessible through all other 304Game platforms.

Legal Basis for Processing:

For residents of the European Economic Area (EEA) and Switzerland only, our legal basis for collecting and using the information described above will depend on the specific information concerned and the context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for instance, to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations). If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will typically be to operate our Services, communicate with you in relation to our Services, or for our other legitimate commercial interests, for instance, when responding to your queries, to analyse and improve our platform, engage in marketing, or for the purposes of detecting or preventing fraud. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at the address listed below in the “Contact” section.

2.Cookies and other web technologies

We collect information via cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your use of the internet. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Your browser sends these cookies back to our Website every time you visit it, so it can recognise your computer or mobile device and personalise and enhance your browsing experience.

You can set some Cookie preferences through your device or browser settings, but doing so may affect the functionality of the Service. The method for disabling Cookies may vary by device and browser.

You can find more details about what cookies and similar technologies (such as web beacons) we use in our Cookies Policy.

3. With whom we share your personal data

Third parties may receive information about you as follows:

Third-party service providers

who provide services or functions on our behalf, including communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Service, and other functions. We may also authorise third-party service providers to collect information on our behalf, including, for example, as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party service providers have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

Advertisers:

We may allow third parties to use Cookies through the Service to collect the same type of information for the same purposes as we do. In doing so, we adhere to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioural Advertising. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use, but you may be able to opt out of some of their practices by visiting the following links: Network Advertising Initiative, Omniture, and Digital Advertising Alliance. Please note that opting out does not prevent the display of all advertisements to you. Additionally, we may share non-personally identifiable information from or about you with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address) to facilitate the display of targeted advertising. You may be able to limit our sharing of some of this information through your mobile device settings, as described in Section 2 above, or through the Service’s settings.

Affiliated Websites. If you were referred to 304Game from another website, we may share your registration information, such as your name, email address, mailing address, telephone number and search preferences with that referring website. We encourage you to review the privacy policies of any website that referred you to 304Game.

Aggregate or Anonymous Information:

We may share user information in the aggregate with third parties, such as businesses that are listed on 304Game and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertisements. We may also disclose anonymized information about your use on 304Game, for example if you engage in a transaction in connection with 304Game, we may publicly disclose information about the transaction without providing identifying information about you or otherwise disclosing your participation in the transaction.

Business Transfers:

We may share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honour this Privacy Policy. If another company acquires 304Game, or all or substantially all of our assets, that company will possess the same information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.

Investigations and Legal Disclosures:

We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement requests served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public. If you flag or otherwise complain to us about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.

Links:

The Service may link to third party services, like a business’s URL. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third party services.

4. Closing Account and Data Retention

You can close your account by clicking Account Setting If you choose to close your account, your personal data will generally stop being visible to others on our Website within 30 days. We will remove certain public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. Please note that businesses cannot remove their business listings, ratings, or reviews by closing their accounts.

5.Your rights

You have the right to check, supplement and update the information you have provided by accessing your "Settings" section of your account. You may also close your 304Game account by contacting us using the methods provided below.

If you decide to close your account, we will deactivate it, and remove your personal data. Remember that once your account is closed, you will no longer be able to login, access your personal information. You can however, open a new account at any time.

You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.

You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes

If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).

You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

You can change your marketing preferences at any time during which your account remains open through the Profile page in your Profile account.

6.How we protect your personal data

We want you to feel confident about using 304Game, and we are committed to protecting the personal data we collect. While no website can guarantee perfect security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal data you provide us against unauthorised or unlawful access, use of disclosure and against accidental loss, damage, alteration or destruction.

For example, only authorised employees are permitted to access personal data, and they may do so for permitted business functions. In addition, we use encryption when transmitting your personal data between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to your personal data.

7.Information concerning Children

The Service is intended for general audiences and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that such a child has provided us with personal information without parental consent, please contact us here. If we become aware that such a child under 16 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.

8.Security

We use appropriate technical and organizational security measures to protect the personal information submitted to us from accidental or unlawful destruction, loss, alteration and unauthorised disclosure or access, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9.Changes to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you and will be located here. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.

10.How you can contact us

You may contact us in our website concerning our Privacy Policy:

We will take such steps as we deem necessary to confirm your identity before sharing any personal data with you. We will respond to proper and confirmed requests relating to personal data within 30 days, or as otherwise required by applicable law.